Privacy Policy

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This Privacy Policy describes how Roadlink Express, Inc. (“Roadlink Express,” “us”, “we”, or “our”) collects, uses, shares, and protects personal information. This Privacy Policy applies to your use of our website (RoadlinkExpress.com), as well as information collected offline (collectively, our “Services”). Please take a moment to read this Privacy Policy. It contains important information about your personal information and how to work with us to keep it private and secure.

PLEASE DO NOT USE OUR SERVICES IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY.

The personal information we may collect

“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you.  Personal Information does not include information that is publicly available, deidentified, or aggregated.

• The categories of Personal Information we collect, include: Identifiers such as your name, address, telephone number, email address, date of birth, credit card, bank account and other payment information, driver’s license information, IP address, and username/password combination for our website;
• Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
• Internet and other electronic network activity information, including browsing history, search history and information regarding your interactions with our website, services, or advertisements;
• Geolocation data;
• Professional and employment-related information. 
• Inferences from any of the above that may reflect your preferences, characteristics,      trends, predispositions, behavior, or attitudes.

How we collect personal information

We collect personal information through various means, including when you directly provide information to us and when we automatically collect information about you through your use of our Services.

Information You Provide to Us

We collect personal information you provide directly to us when you:

• Request a quote or purchase services from us;
• Inquire about our services;
• Register or maintain an account with us;
• Apply for employment with us;
• Pursue a business relationship with Roadlink Express;
• Explore possible transactions with Roadlink Express including leasing and/or      purchasing a truck or equipment;
• Book transactions with Roadlink Express and/or seek updates;
• Inquire about Roadlink Express’s corporate affairs;
• Subscribe  to our mailing list and/or newsletter;
• Communicate with us by mail, email, phone, online chat, text, fax, or other means;
• Post comments, photos, stories, or reviews on our website;
• Participate in a marketing survey, promotion, or event; or
• Connect with us on social media.
• Publish or share content regarding Roadlink Express on social media (e.g., Facebook®,      Twitter®, Instagram®, Pinterest®).

Information We Collect Automatically

In addition to information you provide to us directly, we, along with our agents, vendors, and consultants (collectively “Service Providers”) may collect information automatically about our Services and how you use them.  The types of Personal Information that may be collected automatically when using our Services include:

• IP address, location, age, and gender;
• Browser type and language, operating system type, access time, duration of visit, and referring website address;
• The pages you view within our website, search terms you enter, and other actions you take while visiting us (including random deployed usage of click tracking);
• The pages you view immediately before and after accessing our Services;
• How often you use our Services;
• Information related to whether you’ve opened an email or clicked on a link contained in an email we sent;
• Information from a referring source (an advertising site, blog, social media site, etc.);
• Information from surveys and promotions you participate in electronically.

From time to time, we also purchase personal information from third-party data brokers that compile information and make it available for a fee.

Cookies and other tracking technologies

Roadlink Express, and our Service Providers, also collect information about users of our website through the use of cookies and similar technologies, such as web beacons and tracking pixels. Cookies are small text files that store information on computer or mobile device, and enable websites like ours to capture and remember information about you. Roadlink Express uses cookies and other similar technologies to save your website preferences for future visits, allow you to login automatically, and to compile data about your interactions with our website so that we can offer better website experiences and tools in the future.

If you do not want to have cookies placed on your device, you should set your browser to refuse cookies before accessing our website. Please see your browser’s Help menu for instructions, or visit www.allaboutcookies.org for more information. Please note that, if you turn cookies off, some features on this website may not function properly.

Emails that we and our marketing service providers send may include similar tracking tools that provide us with information related to whether you’ve opened an email or clicked on a link contained in an email. More information on how to unsubscribe from our marketing emails is found below. From time to time, Roadlink Express may engage in targeted advertising to you when you use other sites on the internet such as Google, Facebook, etc.

Please note that our website does not have the technology to automatically respond to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms.

Website analytics information:

We use Google Analytics to ensure website functionality and improve our website and Services. This software may record information such as your IP address, location, age and gender, browser type and language, operating system, access time, duration of visit, pages you view within our website, search terms you enter and other actions you take while visiting us, the pages you view immediately before and after you access the Services, how often you use our Services, aggregated usage and performance data, app errors and debugging information. Google Analytics is owned and controlled by Google LLC. Data collected by Google is subject to its privacy policy. To learn how Google uses data related to website analytics, please click here. You may opt-out of having your activity on our website made available to Google Analytics by installing the Google Analytics browser add-on, available here.

How we use your information

Roadlink Express uses the Personal Information we collect for the following purposes:

• To  process, track and deliver your orders (and send you related order information, including but not limited to order confirmations, invoices, updates, recall notices and support);
• To process payments;
• To respond to inquiries, requests, and comments from you;
• To send promotional offers and advertisements regarding our Services and those of our partners;
• To send you employment information and opportunities;
• To  operate and improve our website and services;
• For customer service, security, and to detect, prevent and mitigate fraudulent, harmful or illegal activities.

Sharing of personal information

Roadlink Express employs Service Providers to perform functions on our behalf, such as website analytics, digital advertising, name and address verification, marketing (such as sending mail, email and text messages), market research, promotions management, payment processing, analyzing data, and providing customer service.  We also use Service Providers to provide an online chat service for our customers.  If you use this chat service, the content of the chat messages as well as your email address, IP address, and other Personal Information you provide via the chat feature may be shared with our Service Providers.  To ensure that your privacy is respected and protected, we provide these companies and individuals with only the information they need to perform their services.

Roadlink Express may disclose personal information to comply with applicable law, court order, or subpoena.

How we protect your information

The security of your Personal Information is important to us. We maintain administrative, technical and physical safeguards designed to protect Personal Information against unauthorized destruction, loss, alteration, access, disclosure or use. However, no method of electronic storage or transmitting information over the Internet is completely secure. Accordingly, we cannot guarantee the security of our systems and databases and we accept no liability for any unintentional disclosure.

Please do your part to help keep your Personal Information secure by keeping your password confidential, changing it from time to time, and logging out after using our Services.

Ownership of Information Submitted Through Our Website

Except as otherwise provided in any Terms and Conditions applicable to the Site, we are the sole owners of any information that you submit through the Site, and any photos, documents, works of authorship, or other items (“Contributed Materials”) that you voluntarily provide to us through the Site. We are not obliged to return any Contributed Materials to any person who may submit or contribute Contributed Materials to us. We reserve the right to delete, modify, or create derivative works based on Contributed Materials prior to using them on the Site or for other purposes except where prohibited by copyright laws. Minors (i.e., legal persons under the age of 18) should not submit any Contributed Materials without the prior consent of their parent or legal guardian.

Copyright

Roadlink Express’s websites and all content posted by Roadlink Express on such websites is copyrighted. Copyright © Roadlink Express, Inc. All rights reserved. The Roadlink Express logo, all site content or images may not be used or reproduced by any means without express, written consent.

Links to other websites

Roadlink Express is not responsible for the content or privacy practices of any third-party websites that may be linked to or from our website. You are encouraged to review the privacy policies of other websites to understand their privacy practices.

Social media sharing features

This website offers social media sharing features, which let you share actions you take on this website with other media, and vice versa. These features may collect information about you (such as your IP address and the pages you visit on our website) using cookies or other tracking technologies. This information is shared with us, and used to improve our website and market our Services to you. In addition to this Privacy Policy, please review the privacy policies of the social media sites you use for more information about how they use and share personal information. On certain Sites, we may enable you to access online communities for sharing information such as messages, photos, and videos. We may also enable you to post content from some Sites to your profile on other social networks. We cannot control any policies or terms of such third-party social networks. For example, sharing such information with Facebook may require us to implement cookies and/or APIs in order to facilitate the communication between our Sites and Facebook. That information, shared through cookies and/or APIs, then becomes subject to Facebook’s Data Policy, located at https://www.facebook.com/full_data_use_policy. As a result, we cannot be responsible for any use of your information or content by a third-party social network, which you use at your own risk.

Who may use this website

This website is designed for users from the United States. Users from other countries are advised not to disclose personal information unless such users consent to and agree to have their information used as set forth in this Privacy Policy, rather than under the laws of their home country. You should not submit any personal information via this website unless you consent to and agree to be bound by this Privacy Policy and by the laws of the United States.

Your California privacy rights

Roadlink Express does not provide direct-to-consumer products or services.  Roadlink Express is, however, a service provider to some businesses that directly engage in transactions with California consumers.  In our role as a service provider, we process and maintain personal information of California consumers for the following purposes:

1. To perform our contractual obligations to the businesses that hire us;
2. To retain or employ other service providers as subcontractors, subject to the same      limitations on collection and use of personal information as apply to us;
3. For internal use to build or improve the quality of our Services;
4. To detect data security incidents;
5. To comply with federal, state or local law; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons; to cooperate with law enforcement concerning conduct or activity that we or our client reasonably and in good faith believe may violate federal, state or local law;
6. To exercise or  defend legal claims.
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We also provide our products and services to other businesses (a “business-to-business” or “B2B” model) and in jurisdictions outside California.  The limitations above do not apply to personal information obtained in the B2B context or that relates to non-Californians.

Personal Information Disclosure Statement for Job Applicants

Attention California Residents

The following is a disclosure under the California Consumer Privacy Act of 2018 (“CCPA”), which becomes effective January 1, 2020. As part of your application for employment at Roadlink Express, Inc. (the “Company”), we may collect the following categories of personal information from you:

• Personal contact details (such as name, title, addresses, telephone numbers, and email      addresses);
• Emergency contacts/next of kin information (such as name, relationship, telephone      numbers, and email or mailing addresses);
• Age and date of birth;
• Social Security Number;
• Signature;
• Recruitment information (such as skills, education, qualifications, references and other information included in a CV, application form, or cover letter);
• Nationality and immigration information (including information from related documents,      such as your passport, driver’s license, or other identification);
• Marital status and details of your spouse/partner, any dependents, and any beneficiaries.
• Protected classifications under CA or federal law (such as ethnic origin, sexual      orientation, age, health, and religious preferences);
• Criminal records information including results of background checks obtained through      government agencies such as the US Federal Bureau of Investigations;
• Employment records (including engagement documents, employment contracts, start date, job positions/titles, department, employee ID, usernames and passwords used to access our systems, work history, working hours/time sheets, training records, and professional memberships);
• Biometric information;
• Geolocation data;
• Details of salary, bonus, benefits, payroll records, bank account details, and tax      information;
• Retirement and pension information (including details of your retirement accounts);
• Health insurance information;
• Annual leave and other leave records, including details of the types of and reasons for      leave being taken and related correspondence;
• Information in your sickness and absence records (including sensitive personal data      regarding your physical and/or mental health);
• Performance and appraisal information, including performance improvement plans, targets, and objectives;
• Disciplinary and grievance information;
• Training records;
• Details from references or letters of support;
• Any termination of employment documentation, including resignation letters, dismissal      letters, redundancy letters, minutes of meetings, settlement agreements and related correspondence;
• Photographs;
• Information about your use of our information and communications systems;
• CCTV footage.

We also collect publicly available information about you that is lawfully made available to the general public from federal, state, or local government records.

We collect the information described above to evaluate you for employment, address grievances, process payroll and provide you with employee benefits if hired, for tax purposes, and to comply with legal or regulatory requirements.

Requests to Know or Delete Information.  If you are a California consumer who wishes to exercise your right to know or delete your personal information under the CCPA, please contact the business(es) from which you have purchased products.  If we receive a request to know or delete from a consumer, we will inform the consumer that the request cannot be acted upon because the request has been sent to a service provider, as specified in the California Consumer Privacy Act Regulations § 999.314(e). 

Requests to Opt-Out of the Sale of Personal Information.  In our role as a service provider, we do not sell the personal information of California consumers to third parties.  As such, if you are an individual consumer, there is no need to submit a request to opt-out of the sale your personal information.  If you are direct customer of Roadlink Express (a/k/a a business-to-business customer), you may opt-out of the sale of your personal information by contacting us as provided below.

Your Right Not to Receive Discriminatory Treatment.  If you choose to exercise any of your rights under the CCPA, we will not deny our products or services to you, charge a different price for our products or services, or provide a different level or quality of products or services unless those differences are reasonably related to the value of your personal information.

Nevada privacy notice

If you are a Nevada resident, you have the right to opt-out of the sale of your personal information. However, because we do not sell personal information as that term is defined under Nevada law, there is no need to opt-out.

Our services are not for children

Our Services are not targeted towards, nor intended to be used by, children under the age of 16. Roadlink Express does not knowingly solicit or collect personal information from children under the age of 16. If you are the parent of a child under the age of 16 and you believe your child has submitted personal information to us, please contact us so that we can delete the information.

Terms and conditions for receiving SMS (text messages)

Some of Roadlink Express’s websites allow you to register to communicate via text message with Roadlink Express. By selecting “yes” to receiving text messages, you acknowledge and understand the following and agree to be bound by these Terms and Conditions.

(A) By providing your phone number and selecting "yes" to receiving text messages, you are authorizing Roadlink Express (or a third-party agency on behalf of Roadlink Express) to send text messages to your mobile number.

Job Application/Onboarding Process Text Messages via RoadlinkExpress.com. By providing your phone number and selecting “yes” to receiving text messages on your job application, you acknowledge, understand and agree to the following:

(i) No Limit. You acknowledge Roadlink Express or its vendor may send you a text message pertaining to your job application or the onboarding process at any time and there is neither a minimum nor a maximum number of text messages you may receive. For these types of text messages, text message frequency may vary by candidate.

(ii) Opt out. You may cancel your consent to this text message service at any time. If you no longer want to receive such text messages, you can respond to any text message you receive from Roadlink Express or its vendors by texting in the word STOP. 

(B) You represent and warrant that you are the lawful owner of the phone or device that will receive the text messages. If your contact information changes, you will immediately notify us of your new contact information.

(C) You understand that text messaging services may not be available at all times and in all areas. Neither Roadlink Express nor its vendors are responsible for text messages that you do not receive for any reason.

(D) Standard message rates may apply from your mobile service or wireless device carrier for text messages you send or receive. These rates may be charged by your mobile service or wireless device provider, and would be payable by you. Such mobile service or wireless device carrier shall not be liable for any undelivered messages or delays in the receipt of the text messages discussed in these Terms and Conditions.

(E) You knowingly and voluntarily: (a) agree to indemnify, defend, and hold Roadlink Express, its subsidiaries and affiliated organizations and vendors harmless from and against any and all losses, complaints, demands, claims, or causes of action, liabilities, costs, judgments, damages, fines, penalties, wages, compensation, attorney’s fees, and expenses of any kind, including any and all types of injuries and/or damages suffered by you, which arise as a result of (or are related to) the text messaging services, and (b) agree not to sue, or cause any lawsuit, complaint, claim, or charge to be filed on your behalf against Roadlink Express or its vendors with respect to any such damages.

How you can opt out of our email lists

If at any time you would like to remove your name from our mailing or marketing lists or change or correct your current information, please click on the “unsubscribe” link in our emails. You can also email recruiting@roadlinkexpress.comand request to opt-out of future emails. If you have any pending transactions with Roadlink Express, you may not opt-out of any delivery update emails while your order is in the process of being fulfilled.

Contact us

You may contact us any time regarding our privacy practices or this Privacy Policy at:

Roadlink Express, Inc.
1455 165th Avenue NE
Ham Lake, MN 55304
Email: recruiting@roadlinkexpress.com 

Changes to this privacy policy

Roadlink Express reserves the right to change this Privacy Policy at any time. If we change our Privacy Policy, we will post an updated version on this website. Please check back periodically to see if our Privacy Policy has been updated.